Solution: Try reconnecting all the primary wiring harness connections and the motor lead connection with the speed sensor and battery. Adjusting this will change the maximum assist put out per level, though one can never have all the assist available in level one. This is another reason why we think this companion app is such an essential tool for any Ribble e-bike owner. If there are, chances are youll have to take it to your local Orbea dealer to have them clear the faults. Common ebike errors may include: 1. (435) 214-7287 If error persists replace charge point. If the system locks, reduce the demand and restart the bike. It appears when the throttle is loose and cannot return to the initial position. The controller reaches its maximum level to tolerate the temperature indicated by. Press J to jump to the feed. Bosch Intuvia Owner's Manual. Similarly, any heart rate transmitter chest belts must be Bluetooth (BLE) or dual Bluetooth/Ant+ enabled. I was named his supervisor and certainly want to help! Ebikemotion know about this issue and have issued a firmware update to solve it. Set to 100% on each level as a base. New riders may not know all these error code facts. (When the bike is stationary or descending). From flat, the battery takes 3.5 hours to reach full capacity. We've received plenty of questions regarding app setup and features. Upon opening the app you will then be asked to enter your email address and password. EBM Explained 50 pts. The app is compatible with all of the e-bikes in our range. I can confirm the firmware update fixed this. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/, It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel), I check and everything is in order with the cables, I get minimal power assist so there is power still going to the wheel. The assistance will still work but only for approximately 50 miles. 0000002237 00000 n For added simplicity, the battery level is displayed using a traffic light-style system, albeit with the addition of the colour white. Change the state of the Demo Mode to Activated mode. Motor hall signal error can also occur due to inaccuracy between motor and controller. You can always refer to the user manual, your ebike app on your smartphone, or the manufacturers website to get a detailed description of how to fix electric bike error codes. In this article. If the error persists go to the official service, Access the Dealer App and connect the bicycle. You can specify a maximum heart rate limit and when this threshold is reached the motor will automatically kick in to provide assistance. You can adjust these motor maps in the Ebikemotion app so that the motor limits the amount of available power based on a percentage of the 250W max output. Connect the bicycle to the Dealer APP and check the battery temperature. Therefore the throttle will have the same speed level/grade limit set on the PAS. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Check your battery voltage. ( NOTE: Disabled File and Printer Sharing under network adapter stops listening port-445 and you would not be able to telnet . Restart the eBike System. The latest innovations allow us to create the lightest system on the market, weighing only 3.2 kg, while delivering the right support at . How long does it take to charge the battery? Then, of course, you have to consider how the battery is mounted. So, you can optimise your training programs and view route data after each and every ride. I need to update this post. Current supplied by the Battery Pack is too high. 0000017068 00000 n If you drop below 15mph the motor will automatically re-engage but above 15mph it's all down to you. Features SmartForm C2 Alloy frame and a full carbon fork are a lightweight yet durable combo Shimano GRX 400/600 drivetrain and hydraulic disc brakes offer excellent on- and off-road performance Select the Pulsometer option and follow the instructions. Throttle Error This error occurs when a throttle cable is damaged or loose. If the problem persists, contact your eBike dealer. Has any one has something similar, I am super sad as I was not even able to enjoy this bike before problems are starting and I bought it from an online retailer so support is going take a while and I am hoping some one has a sort of idea to potentially solve this or maybe reset the bikes computer? Open the settings menu. O7 error seems to refer to battery voltage, but we would greatly appreciate any suggestions or help from you or whomever we could reach out to. I never got an email and I can create an account. If you are getting error code 08 (throttle issue) first check throttle connection carefully. Error code 10 indicates that hall sensor connector is not connected properly. Error code 10 indicates that hall sensor connector is not connected properly. Orbea Gain iWoc One Problem | CycleChat Cycling Forum ebikemotion end user manuals - Raleigh UK Ltd Description. Red triangle with a message but I cannot read it because of my eyesight is poor up close. So, lets find out the common errors and their codes. Start Activity: Start Activity, as well as the whole app menu, is accessed through the app's menu drawer. Make sure your ebike is powering on and your display panel lights up. Bikes ready for 48-hr dispatch. Current sensor damaged. Can I ride this in the wet? Basics covered in the video include choosing navigation options, common destinations, and how to download maps. I say Feb because it hooked it up to a battery charger and tested it then to see if it was still working and had no issue with it. High voltage or incorrect battery use on the bike shows electric bike error code 7. There should be no LEDs lit up. How can I display the current power level on her iPhone in the companion app? Download the Ebikemotion app, available on the Apple App Store or Google Play Store. I created this site, eBikeBuster, to guide people, who are new to an e-bike and dont have proper knowledge about its tools, accessories, and maintenance. Literally, all you need for a pedal-assisted ride at your fingertips. Check the position of the spoke magnet. do NOT contact me with unsolicited services or offers. Turn by turn navigation and the available range displayed as an on-screen map should be some of the exciting new developments from MAHLE. 0000009524 00000 n And Error code 07 does not always indicate a hub motor problem. Please reduce the demand. Letting you keep track of everything from charge status to training data and performance analysis. Is the motor restricted to 15mph here in the US? Currently, we are unable to ship e-bikes to the US due to stringent regulations surrounding Li-Ion batteries. To take advantage of the heart rate functionality, you will first need to link the app to a compatible heart rate device. Bikes ready for 48-hr dispatch. The throttle seems to be signaling fine as it is showing up on my screen when I twist it, but not engaging the motor and that is when the sensor error comes up. Rider weight, fitness, route profile, tyre width/pressure and wind strength to name but a few. Solution: Turn off the system to cool down to the permissible temperature or let the drive unit heat up in case of low voltage. Also, with the help of the eBike app, you can see the details errors. Error codes tabled below could be different from ebike motion error codes. Combine this market-leading weight with a 250w motor and you have the perfect blend of power vs weight. Too high current voltage to a battery pack. Monday: Closed If error perists replace the chareger with a new one. If the system locks, please restart the eBike System. When throttle becomes unable to return to the start position. Check cables and connect charger. Bypassing the motor cable, plug connection with the controller into the motor. In a similar vein, smartwatches are incompatible with the app if you require heart rate functionality. The system is ebikemotion, here you can find the error codes and their meaning: https://www.ebikemotion.com/web/error-codes-reference/ It seems that there may be a problem with the battery connection, check out if all the cables are connected (mainly the one that goes to the back wheel) 2 vDubman900 3 yr. ago I spoke to the dealer and he said there should be an error message posted. If the problem persists, contact your eBike dealer. Seems as though it will start now but shuts down momentarily. You'd be hard-pressed to know that they are e-bikes at all if you did not look VERY closely. At which point the LEDs should turn white and then release. It seems to me that in that situation you can only choose between the Assistance Levels via the iWoc ONE. The speed or torque sensor errors can get some errors as they have been overused. The hub drive motor, for instance, is not as quite as powerful as the bb drive motor. But maybe the key to its popularity is the motors discreet operation; the hub-based drive unit is neatly hidden behind the cassette, and it's controlled by one inset button on the top tube. Charge system for 3 hours until error disappers. I spoke to the dealer and he said there should be an error message posted. Restart the system. The app will show if there are any errors in the bicycles electrical system. Wait until the temperature drops. Sunday: Closed, 1352 White Pine Canyon Rd But you should be able to fix common and minor faults in no time by following the guides above. Check for silicone interference, corrosion damage, or loose or damaged cables. . In truth, there were many key factors that closely matched our vision for the e-bikes of the present and future; Depending on which genre of cycling the bike is designed for, the control button can be found either on the top tube or on the handlebars. Well, its not that difficult to check and troubleshoot your electric bike on your own if you know where to look and where to start from. Does that mean you are simply choosing the Assistance Levels that you "mapped"to the controller in Motor Maps. E-Bike Classification Class 1: pedal assist up to 20 mph Motor Mahle ebikemotion X35 250W Battery Capacity (Wh) 250 watt hours Weight 32 lbs. Also that Mode is invisible to you in that situation. It occurs when both batteries are fully charged. Hello dubman. Solution: Try unplugging and replugging back the throttle cable, checking the pins are in line for a proper connection and are not bent. If you have an LCD Display (with digital screen) press and hold the M button for a couple of seconds to turn the kit on or off. 0000011073 00000 n However, you can quickly eliminate such errors with the correct use of electric bikes and regular maintenance. Throttle damaged or out of operation specifications. This increase in total capacity of the system will make it possible to increase the autonomy achieved with the internal I wish this was something I could just do via the app! Check the cable; try unplugging and replugging. He is very excited and wants to have it ready for display, Thank you for any interest and help you can provide! It really is very simple and will quickly become second nature to you. Simply plug the bike into a household socket using the supplied charger and cable. 107 24 If the problem persists, contact your eBike dealer. The Mahle My Smartbike App in Motor Maps shows 3 (three) standard modes Eco, Urban and Sport. That said, there is so much more than these Ebikemotion bikes have to offer besides basic assist. Tap the three horizontal bars on the top left to open it, tap anywhere outside of the menu to close. Alvin - Contender Bicycles on January 04, 2022, Please note, comments must be approved before they are published, 989 East 900 South Getting error messages can be annoying at times because it means Something is not working right. Maps and Navigation Voice Navigation Advices - Turns on vocalized turn by turn navigation Show compass - displays a compass in the main page over the map section Map style - allows you to set it to Daytime (white background), Nighttime (black background), Outdoor (daytime brightness, additional colors), and Auto, which changes between the three settings based on your location. You can find more detailed information about the companion app in our separate MAHLE app blog. This video goes over how to use the controller to get the most out of the bike. If the problem persists, contact your eBike dealer. 204. Copyright 2012-2022 EBR Electric Bike Review, Inc. Also operating under the name EBR. To fix treadmill problems associated with slippage, align and tighten the running belt. Contact our helpful and friendly customer service team for assistance. You must log in or register to reply here. If the problem persists contact your eBike dealer. I just had it on charge the entire night and went to check now in the morning and still the same error. Underneath that is an explanation of each app feature and how to access them. Check that with the accessory disconnected there is no error. Ebikemotion recommends using an iPhone 4S or newer, as well as Android 4.3 or newer. Note that in waterproof kits the PAS and the throttle are connected to each other and the speed level can not be set separately. Treadwell Neo How To Videos 25 pts. So I swapped wheels to check if the problem was the motor. This issue leads to wear and tear. If the problem persists, contact your eBike dealer. Since this is a common problem it is amazing that $5k bikes are sold without an upgrade to firmware - really poor reflection on the manufacturer, sales and service. Did the same thing you suggested here and it's back to normal. It's an invaluable tool that enables you to monitor the charging status and other key details of the bike in real-time. In this guide, we'll break down the X35+ motor system's functions and features and touch on the companion app. thanks for checking out our blog post about the Orbea Gain. (the optional range extender is mounted in place of a bottle cage and can easily be removed and charged away from the bike if there's no socket close by. This type of error happens due to a simple connection problem. The eBike is outside of the permissible temperature range. Charge your battery for at least 30 mins and check if the voltage value increases. If the error remains, try a new controller after unplugging the brakes. Basically, he is a businessman and research writer. Connect the charger to your computer using the micro-USB port. Restart the eBike System. Sunday: Closed. Hey David. If thats true I cant understand how you can interpret the meaning of the colors on the iWoc ONE when you are using any particular mode. This easy to use, multi-function button lets you access all of the functionality of the X35+ system when you're out riding the bike. Getting error codes are something that no rider wants to see. Behavior Turn off enable contextual audio advice to eliminate sound notification Turn off enable summary audio advice - notifies you of assist level, battery life every time you have an app open and switch power setting on the bike. Try disconnecting and reconnecting the motor cable. But why did she turn to an e-bike? The bike obviously goes faster if in freemode but I cant get the right setting. An optional range extender is also available which extends the available range by up to 70%. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If there are no errors I would press the button with the app open to see if you can change the assist levels from the button. HUMoIcrJc FdEEv(K@z^u~KpEj>qu%%_qzw?OCpo~,I~r#$/EupxP,Js'fs^_&O\~7/XT&'7vnw).3A_#R)TB5z If you do not get any power to the display then you should start with the battery as well as all the connectors. Current sensor of the controller becomes damaged or disconnected. We recommend an iPhone 5S or newer, as well as Android 5.0 or newer for a smoother experience. Un coup d'il au manuel d'utilisation complet du systme Bosch ebike rpertorie 60 codes d'erreur diffrents avec leurs causes et leurs solutions - ils s'appliquent galement au moteur Bosch de 4e gnration, la nouvelle Performance Line CX 2020. All Ribble e-bikes are fitted with the Iwoc button on the top tube. It's important to note that you can't raise the assistance of each power setting beyond 100% nor drop it below 30%. I just got this too. 0000001285 00000 n Eco, Urban and Sport will each offer a slightly different configuration on how much power is offered at each assistance level. sedavis@fairpoint.net or tel: 850-838-4742 This invaluable tool raises the interaction between bike and rider to a whole new level. The Battery Pack voltage is not correct for this system. If error persists try a new charger. Some common electric bike errors are- 1. Switch off the eBike System. Restart the eBike System. With any error, the e-bike started flashing. Consider replacing the torque sensor, controller, or drive shaft. Typically this is at 4.15v - 4.2v per cell, if you only charge to 80% which is about 4v eventually the cell groups will stray and balance will affect the batteries efficiency. This colour indicates the amount of battery charge that is available to use. Error in the communication with the Battery Pack. The system uses a 36V/250Wh Panasonic 18650GA-10S2/P Li-Ion battery which is hidden within the downtube of the frame. Solution: Check if the speed sensor and magnet have been installed correctly. TuesFri: 10am6pm Les diffrentes erreurs possibles sont : Erreur 21 ou Erreur 30 : Problme de connexion (cble mal branch) Erreur 24 : Problme sur le cble du moteur (mal branch ou abm) Erreur 25 : Levier de frein engag l'allumage (c'est a dire que lorsque vous allumez votre vlo et votre cran, il ne faut pas rester appuyer sur les leviers de freins) What if you already have power and still can not get the bike to move? Communication error issues can cause while there is an error between the controller and display. There you have the most commonly experienced electric bike error codes explained. Monitor: The monitor screen is the main screen used in the app, which details battery life, speed, motor RPM, and even your battery life. First of all make sure that your battery is fully charged and has enough voltage. Seems to be a common problem. Contact us for further assistance. Engine maps allow the rider to adjust the maximum amount of power put out at each assist level. f. Turn on the . Thus, this article will show you the electric bike error codes in detail. The cable DUCEXTGCUWIRE is an extension cable, the cables can be ordered from Ebike motion direct. Read caring for your electric bike to find our top tips for maximising battery life. With proper maintenance, these can be eliminated. If the error persists, disconnect the accessory. You can also simply disconnect the brake connectors to eliminate the chance of them causing an issue. Swipe right to left to switch between speed and map display. /5. 6YVL. Error in the communication with the Remote control. Press again (whilst it is flashing) to advance to the first assistance level (Green). Properly inspect all the visible connections and see if the display is adequately engaged or not. Save my name, email, and website in this browser for the next time I comment. The temperature sensor of the controller has been damaged or disconnected. I get a message no internet connection or I get there is an error but it doesnt tell me what the error is and it also gives me a message to check for an email to finish the registration. The beauty of this system is that you are fully in control of how much assistance is offered at all times. Will be returning it to the dealer tomorrow. The button itself is surrounded by an LED display that illuminates when the button is pressed. Pink - If the LED displays a solid pink colour, this means that the system has entered 'safe' mode. Below is a tabulated error code, cause, and description of commonly experienced ebike errors: As stated earlier, error codes vary with manufacturers; s830 error codes are usually displayed on an s830 LCD unit and have different factory values. The MAHLE SmartBike System App for e-bikes is a must-have for all Ribble e-bike owners. 0000003817 00000 n Devices that are Ant+ only are NOT supported. Motor cable is not connected. During the start-up procedure, the button will initially turn green to indicate everything is working correctly. The male and female prongs should have a positive connection. This subscription is good for eight total maps, with a map totaling one complete state. Temperature too low during charging. Alert Settings Can set reminders for water stops, food, when you reach max heart rate or the point at which the return route exceeds that of your battery life. According to Yamaha ebike error codes, speed sensor error is displayed as error code A5, while torque sensor error displays error code 38. Did you solve it? Our aim was to create the lightest range of electric bikes in the world. Charged for 6hours, light went white, took the bike out, did two pedal strokes, it started flashing pink again. An incorrect battery used on the bike shows. People who use electric bikes often get some error codes on the display. Up top, weve highlighted via video how to use the bicycles major features. Once you have successfully registered, the app will automatically provide you with a LINK MY SMARTBIKE option (pictured). Update files are available for remote repair, please contact CSG warranty. This service is subscription-based and requires renewal annually. EBM App Activation 50 pts. A high-temperature error will display as electric bike error code 10. When you first receive your Ribble e-bike we thoroughly recommend downloading the MAHLE companion app from the Apple Store or Android Play. Let it cool down before using the bike again. Certain models of electric bikes with flat handlebars will come equipped with a handlebar-mounted control unit in lieu of the top tube button. Then check input voltage (P03) through your LCD Display parameters. If your bikes have any error between the battery and controller or motor plug and controller, this can happen. Right: Handlebar-mounted Trio control unit. Page 4: Ergonomy GAIN TECHNICAL SPECIFICATIONS ERGONOMY SIZE CRANK STEM HANDLEBAR * The handlebar size is centre-centre. 203. I typically charge 80-99 percent right before use but I do charge overnight (8+hours) about once a month to balance out the cells entirely. you have Bluetooth enabled on your phone. It may cause a system failure or improper functioning. If the problem persists, contact your eBike dealer. Clicking on the stopwatch icon opens up the activities section of the app. Learn more at Call2Recycle. Want a bike quick? Error 8 hall sensor usually shows the above error. First-time users receive five free maps for three months. Enable auto pause - pauses in the same way as your GPS cycling computer stops. Monday - Friday: 9am - 4pmSaturday - Sunday: Closed, Then check input voltage (P03) through your, And Error code 07 does not always indicate a hub motor problem. Please check the remote connector. Your payment of $15 goes to an industrywide fund that ensures batteries from Cannondale e-bikes are recycled at end of life and do not end up in landfills. What electronic drive system does it use? A new era in the riding experience. The X35 motor system is light, powerful yet extremely compact. Where the instructions refer to a 'short press this indicates one quick press of the button and then release. The throttle may be loose or damaged. This includes information on the IWOC ONE controller, GPS navigation basics, and pairing a heart rate monitor to the app. My bike HIMO C26 stop working on the display showing error code 30H Im also give my bike to see someone who understands but they cant find the problem . They are offered in 3 different capabilities, 252Wh, 378Wh and 504Wh, increasing the . Firstly, you will need to download the app from the Apple Store or Google Play Store for Android. startxref The colour of the flash indicates the assistance level currently selected. It will show electric bike error code 3. You can try a different controller if you have one or ask for a replacement from the supplier. The three power assistance levels are pre-set to offer you a set amount of power at each level. 0000010726 00000 n The sensors of the battery pack got damaged. This article gives you more insight on how to fix electric bike error codes with some quick solutions. Select the Pulsometer option and follow the instructions. (801) 364-0344 Frame: Addict eRIDE Disc HMX. Looking for inspirational places to ride? Bosch Performance Line Nyon Owner's Manual. Besides his business, he loves to do research on different aspects and share his findings with others. It happens when the motor cable is disconnected. However, if you feel that these pre-sets are not quite to your liking and you are reasonably tech-savvy, you can also customise the power that each level offers. I bought a Cannondale Treadwell ebike from Evans Cycles and right out of the box the bike didn't work, pink flashing light. Turning your smartphone into the ultimate cycle computer that includes the following functions. Pink Flash - There is an error in the system. Yes, our e-bikes are pedal-assisted and require rider input at all times. Stop charging and allow system to rest for 30 minutes with bicycle turned off. I took the bike to a local shop that promised they could work on the firmware. Where complex systems like BMS, electric controllers are involved, error codes are helpful to understand the issue. Ex-pro rider Helen Wyman amasses 10x national and 2 x European titles during her career. Find out which bikes won big in Bike of the Year awards 2020/201. Temperature too low during use. The electric bike comes with some common errors, whether its an expensive one or an average priced electric bike. Yes, though the motor will only provide assistance up to 15mph, at which point (by law and as with all e-bikes in the UK) the assistance will cut out. Make sure the spoke magnet is in the right place, and its not twisted. For a better experience, please enable JavaScript in your browser before proceeding. 2 minutes in the shop and done. Did we choose a hub-mounted motor or a bottom bracket drive motor? . It is worth noting that the app is only compatible with heart rate monitors that have Bluetooth 4.0 protocols.