Another thing to check is whether it's paired with more than 1 device? I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! I have a voyager ear piece and when I receive a call, I have to physically answer the call because it tells me it is constantly on mute. Sure enough mine had the red light on . To mute or unmute your headset, click the headset icon in the System Tray. Freida Kirkland In the System Properties window, click the. Or choose between two EQ settings: Work or Music mode. Yes & yes, 3. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. A tone means the sensors need to be reset. Then select properties. any oficial solution about my voice fading away due to mic or noise canceling issue? To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. My phone does not find the headset during a call or while listening to music. Find answers to your questions by entering keywords or phrases in the Search bar above. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. 2. iMac connected with BT 600 My PLT V5200 headset often: 1. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. Kindest regards, You could check Teams version from here. So could you try to change another microphone device to see if it can be reproduced? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. This article may have been automatically translated. This is from pressing the physical mute button on the phone. The login page will open in a new tab. I was able to disconnect the voice using the Plantronics Hub! Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". Thanks for the tip. Any other suggestion? The title Admin is a community setting and does not reflect my role. Whats the advice ?? I have quit, and rebooted, and it still happens. the software doesn't let you go without making any noise. To solve it you must connect it via bluetooth, that would be all. User experience lays down on the ground here! Microsoft Teams and Microsoft 365 news and opinions. Create an account to follow your favorite communities and start taking part in conversations. In the Control Panel, click System. https://drive.google.com/file/d/1zpXRWMd daniel daniel Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. The headset control buttons do not work when I use softphone. the unfortunately discontinued Bose Headset II earpieces. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. I placed tape over that and it helped greatly. @Ronald Miranda Its just disgraceful. Ivan Grishagin. All of a sudden, nobody could hear me. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). - edited The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). iPhone Settings > Bluetooth > On*. Press J to jump to the feed. (plantronics legend headset) . In there you will see a Mute On/Off Alerts . Fix works for the Plantronics 5200 also! Apr 7, 2017 by Other than the voice over "mute on" "mute off" notification sounds in Teams, when muted, there is a persistent 5 second dial tone at the background interferring throughout the call. It is using the mute and unmute function of the headset itself, because in the past with teams, if I muted myself using the buttons on my headset, this was the symptoms of using the built in mute functionality. Android Settings > Bluetooth: On > Scan for devices*. Then wiped off with a paper towel. It has to be some kind of manufacturing defect. OpenMic While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. Deal. If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. Please right-click your Microphone from the device list then select Update Driver, if it does not work > Uninstall, reinstall then restart the computer so it can take effect. I have same issue with my Voyager 5200. Go to your Device Manager (instructions below) and look for the Human Interface Device. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off. 1. Honestly for a headset this expensive, these types of issues are completely unacceptable. No new developlemt with this issue? 1. Teams call controls on jabra headset not working. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". I think that when a user mutes / unmutes from Teams app, the headset device should not get a feedback message about such an action basically. Sorry for my late reply, hectic week here and a long weekend! Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. Please reinstall the Sound driver. Super Saver! It would simply do nothing. My company forced an windows upgrade to 1909 this week, and right after, my mute button stopped working with teams. Need help finding the best headset for your situation? no mute/unmute beep but using Webex Audio it does. Thanks for the post above, it helped me! Its from corrosion caused by sweat, rain, or even just being open to the humidity in the air. I agree this is very disturbing, as it is common to go in and out of mute in a call and I would prefer to do it without the disturbance of ladyvoice: "TO UNMUTE YOUR LINE - BLA BLA BLA BLA". Edit: I just got the legend to work too. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. I have replaced the headset twice from service centre, I just applied it. It would simply do nothing. I have the same problem. it is also so annoying that you need a software to do this. they made an exception for me. FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. So the problem is with the Poly Headset and Teams app. I went through 6 headsets and they just die at some point. These same sensors auto-mute the microphone when you take the headset off, as well as when the microphone boom is placed . Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center, Disable them here and the toasts and noises for mute/unmute go away. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. You can mute and unmute your headset using Plantronics HUB. Don't buy Plantronics products, especially the Voyager Edge. Whats up? The HUB release notes confirms that there can be mute sync issues sometimes. To unmute the device, click Unmute. To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. In my test environment, Teams client did not have the sounds "mute on" or "mute off". Unplug the AC power from the charging base. Yep, it works great. 3. And I also did a test in our environment. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. They also should have an answer for "What is in the box". In the Control Panel, click System. ESC followed by F8 or F10 toggles the Mute function. Disconnecting it from the laptop then let the phone work perfectly. BT 600 ( 2 units) MS does a great job at complicating users' lives, but this workaround is gold. But Microsoft should fix this or give a setting to switch off this feature/bug. The built-in sensor presence pauses streaming media when you remove the headset, making sure you don't miss any content. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Use VOIP only when choosing Audio Conference Setting. cons: cannot connect webex webapp, no dial-in, call-using-computer-audio-only. Any suggestions? NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. MS Teams is not the one telling the headset to speak, it's the headset having that configuration. You need to manage your headset settings on your computer using the Plantronics Hub: Dell Pro Stereo Headset troubleshooting knowledge base for audio devices. Select " Poly VFOCUS2 Series.". For more information, please see our Didn't search for them. Tentatively, the simple workaround is to remain unmute. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. Well scratch that test. The sound in my headset is distorted or I can hear and echo. Check Price at Amazon. After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me. until you hea r "pairi ng" and the hea dset LED s flash red and blue. Yes, I did so but I treat it as workaround. This happened a few years ago and thats why I stopped using the Plantronics earpiece. 4. @olawaleyussuff. A Microsoft customizable chat-based workspace. You should check with the devices manufacturer. How did you all do that. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? After a firmware update, try your Plantronics Bluetooth headset again and see if the issue is fixed. I've got the same problem, for the second time now, bought my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable. THANK YOU VERY MUCH! This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. 2. It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. The headset icon turns red to indicate the device is muted. Thanks for this though. The newest version is 1.4.00.29469 (64-bit). Nov 30, 2018 by I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". I'm relieved I can get it to work, but what utter nonsense to put people through. In the System Properties window, click the Hardware tab, and then click Device Manager. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. After drying it now works perfectly again. How can I correct this? @daveblankenship. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? This Plantronics has sensor to turn off once I remove it from your ear. fkirkland Pretty poor service. You can disable this using Planatronics software. In my company, we use "Cisco UC Intergration for Microsoft Lync" (version 11.6.3 build 49390) to telephone (phone call, audio conferences). I don't want to hear the voice. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. EKSA E1000 USB Gaming Headset for PC PS4 PS5 Computer - Headphones with Microphone/Mic Noise. Hub can only provide mute synchronization if it is running, while Plantronics devices running in standalone mode with Lync cannot access Windows system settings. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend! iPhone Settings > Bluetooth > On*. The other headphones I have connected do not work now. Nov 3, 2022, 5:42 PM. I had the same issue. Keep testing, until you find the right balance and the Plantronics headset echo is gone. This will fix that too! @achaz. Ive been using the Savi 8220 headset for over a year now with little issue. @vladkoretsky. To turn off the microsoft teams voice guidance of "muted" and "unmuted", follow the below one step. Any ideas? Special Bargains! Didn't use headset, would probably help, but currently not an option, 5. Probably it also affects another setting, but I have no negative impact. Then soaked for a couple more minutes. No products found. I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. Hopefully Microsoft will address the issue. The hub will detect both the headset and any bluetooth adapter (e.g. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. 8-6. Poly Studio Room Kits for Microsoft Teams Rooms. This is thr second one i bought and same thing. Check to see if the issue still persists. mightymikeamps. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. I have a new Plantronics Voyager UC and I have the same problem. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan I'll apply the same workaround: switching to beeps. I also haven't found the setting to turn this off. i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use, Mar 13, 2020 by Mute on/off alerts Mute reminder Headset to PC radio link . If out of the 1 year warranty, you'll want to order a new. I still get the annoying toasts. Try this - put a piece of tape over the two holes next to the call button. 2 Activate Bluetooth on your phone and set it to search for new devices. Im having the exact same probem. I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. Are there no Plantronix reps here to defend their reputation? I can't understand this warning message can't be disabled. after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. Shrenik Bhura. on my Plantronics 5200 Callers complain of horrible echo and the volume on my end will become very low by itself. Thanks for your advice. Identical problem here. I started using it again about 10 months ago, now its failing again. I've found a workaround. Plantronics Voyager Focus Uc Mute On Mute Off Issue. Learn how to use and troubleshoot problems with the Headset that you use with your computer. Dont use Isopropyl Alcohol because it contains water. Now its working perfectly again. You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. @flaviosan. Deal. Looks like I'm not the only one by far!? 05:53 AM Click the Settings button in the upper right corner of the screen, and then click General. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! (Figure.1 Work faster and easier with the Dell WH3022 Pro Stereo Headset), (Figure.2 Dell WH3022 Pro Stereo Headset Box Contents), (Figure.3 Dell WH3022 Pro Stereo Headset Top View), (Figure.4 Dell WH3022 Pro Stereo Headset Left-Hand Side View), (Figure.5 Dell WH3022 Pro Stereo Headset Product Features). This behavior is really annoying, if you have a friend at Plantronics/Polycom I suggest you to ask him to have configurable options in their software, or at least have a hint how the user can switch it off. You can mute the Savi Office in three different ways, which are described below. got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. While the call is active, mute the call from the device or Lync. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. So, time has passed, but the audio feedback that mute is on or off is really annoying. 2. Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. Yes this is a MS Teams issue. I had mine set up so that it only "beeped" when I went on mute/unmute. I have tried cleaning microphone with Alcohol and then using compressed air. To mute/unmute the call, press the volume button in. If the call can still not be unmuted, perform the following: 3. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. Almost no microphone level. Also a headset button to mute / unmute a mic started working during Teams meetings. I have updated the software and tried it on Windows and Mac. It continutes as long as I have a call open. Then when i pressed the call answer/end button like you suggested, the mute function now works. No, it's laptop mic/speaker, 2. This is common with your model and the Plantronics Legend. @jeanfranco81871. Open the Hub, go to Settings, General. Click on Speakers and open its Properties by clicking below. I have the same issue as well. When I unmute and try to talk, others hear me poorly they say I sound garbled and unintelligible. The technical storage or access that is used exclusively for anonymous statistical purposes. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: heartbeat927 @mightymikeamps. Can you tell me how to fix? All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). Explain that one? He is a regular speaker at events around the world. To your questions: 1. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne The headset is great but the earpiece is a desaster. If so, then you might have insufficient USB power. Plantronics Blackwire 5220 specifications Below you will find the product specifications and the manual specifications of the Plantronics Blackwire 5220. Though about 30 seconds into they call they'll will die down. New here? I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing", 2. The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014. The solution cannot be to change device. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. The headset already gives an in-ear mute on, mute off (configurable). You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. 5. Apr 30, 2017 by I'm out of warranty and they are offering a discount on a replacement. I have contacted other colleagues and they are facing the same issue! Avail 10% OFF Coupon Code. Alternative - is to disable windows Bluetooth Audio Gateway Service. Somehow, the 5200 or teams registers that a call is now ongoing and the mute button reverts to its usual behaviour. I dont see the options in the app. Click Start, then Control Panel. If the answer is Teams meeting, how did you join the meeting? One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. I guess through the browser the mute button within Teams does not control Bluetooth headsets and works as it used to. It did not happen in my previous Teams experience (another company) and not happening to all my (new) colleagues so some help will be very welcomed as it is a bit annoying to be honest. People comment that my voice is faint. I never said that the solution is to change the devices. I doubt this voice is come from your microphone device. And, it might not even be on mute?!? Wearing the Voyager 5200, tap the call button to test sensors. Poly will not acknowledged the issue is probably firmware related barring any better explaination. Prior to this, like the original poster said, there were settings in the Plantronics Hub software to allowed us to turn off the voice notification of "Mute On" and "Mute Off" voice. Dec 11, 2018 by But Some of the plantronics headsets are really good, But this is not good product. The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? - MicSim. How do you disable mute and unmute audio feedback? To mute the device, click Mute. The headset icon turns green to indicate the device is unmuted. Picking it back today, I decided I wanted to know the reason and I found it and a solution. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. And though music sounds good in headphone-mode, voice calls are crummy. 1. This sound is annoying. Not great. Check Price at Amazon. Do you have also the audio message "Volume minimum" when decreasing to 0 the volume with the headset? I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. Is it possible to investigate this problem? I download/install the software with my windows 10. My microphone does not work on Cellular phone calls only. This disables the integration between headset and WebEx Mute functions; and then they start acting independently. May 20, 2022 by Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. I have heard if you have an Aftershokz Opencomm device then they will send you a device that will keep this from happening, you need to reach out to their technical support team. thanks for letting us know that it needed a software. @hamburger42862. Cookie Policy Trying to look for alternatives now in case if there will refund be possible. Teams is telling the headset to speak. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. The desk phone talk button on the base will turn solid red when the headset is muted. BT600). 10% OFF. There seems to be no solution o this problem. May 31, 2017 by I was able then to reduce it to a single tone sound. Not sure what I'll do. Hello. if you ever drop your keyless entry in the swimming pool. I completely believe this is microsoft messing around, not Plantronics. This is the third headset that they change me in warrantly. Where is your mute or unmute button? Press question mark to learn the rest of the keyboard shortcuts. Android Settings > On > Scan for devices*. You can check if lowering the headsets volume over softphone causes the distortion to disappear. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. I turned off the Funktionkeys to use the normal F1-F12 Keys for my Working Application but if i press ESC followed by F10 the Microphone of my Plantronics Headset turn mute on. I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated. Secondly, the voice is not clearly heard to the person on other end. any ideas what's happened? All good now. I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue! In such a scenario it is even desirable that your headset makes you sure you are muted or not. You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support. Sometimes I can use the side button and it picks up call and then just stop working. Weird! I am using Jabra Ninja headset. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. Thanks, disabling HD voice worked! We also tried to connect teams through a phone and it was not giving the same sounds, so it might be at a device level but your assistance will be very much welcome! (This message is an auto response to terms like thank you, so I apologize if I spam you) I am a bot, and this action was performed automatically. It happened after the latest firmware upgrade. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/.