CEO Baker is just another crook collecting money he never earned. StubHub has my $253 for tickets I sold. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. A California class-action lawsuit has been filed against the ticketing site StubHub. I am still awaiting a refund for a Nets game postponed in December. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Last Friday, Judge Haywood S. Gilliam opined on a motion to compel arbitration and dismiss a complaint filed by ticket purchasers concerning StubHubs refund policy for events affected by the COVID-19 pandemic. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. Top Class StubHub finally addressed the formal rescinding of its FanProtect guarantee in a March 30 email from Cassidy in which the company, rather than accept responsibility, continued to tout the policy change as in the interest of customers, the lawsuit says. The federal court ruling in the case is a consent judgment between the parties. Get the latest news on COVID-19 delivered to you. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. But, as an alternative, the 120% off coupons were also available. It is the world's largest ticket marketplace. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. The Court has not decided who is right. Call toll-free from the U.S. or Canada, or chat online with support. Privacy Policy | In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Prices may be higher or lower than face value. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . The company then changed its policy to cover these situations. This field is for validation purposes and should be left unchanged. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. This browser does not support PDFs. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. For more information about reviews on ConsumerAffairs.com please visit our According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. administrator or law firm. It also points to a recent spike in e-ticket sales, which increased ticket prices. If I could give zero stars I would. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. | THEY LIE. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. Same seats wrong game. Never got my refund, asked for compensation and never anything. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Their customer service is useless and brain dead. This is the first time I have been using this website. They also have the option of keeping their credit for future event ticket purchase on the marketplace if they would prefer. I purchased OHL tickets the day before the game. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. The law required StubHub to refund all eligible buyers before May 3, 2021. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. StubHub has not responded to the lawsuit. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. TicketsOnSale.com faces a proposed class action that alleges the company wrongfully charged a California man for tickets to a summer 2020 concert that was postponed indefinitely due to the coronavirus pandemic. NEVER USE STUBHUB. Paul Sawers / VentureBeat . StubHub at that time began denying customers refund requests and instead only offered to provide customer credits equal to 120 percent of their purchase, the states claimed. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. Never again StubHub. Looking for a class action lawsuit in Nebraska. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Combined with viagogo, we now span 90+ countries around the world. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. They sell you things they don't actually own and if there's an error, too bad for you. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Please add me. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. drug injury lawsuits and product liability lawsuits. I chose CC. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. I bought my tickets under a much different safety expectation. Furthermore, is there a class action suit against Ticketmaster? I listed tickets on StubHub, which I had done on multiple occasions. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. I was told the offer for alternative tickets was the only offer that would be made other than a refund. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. How do I know I can trust these reviews about StubHub? StubHub denies any wrongdoing or liability. All Rights Reserved. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. In response, he received a refund in the form of a coupon worth 120% of the original price. Unsubscribe at any time. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. When I called them on itthey said it was my fault and I have to resell the tickets. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. StubHub is an American ticket exchange and resale company. THEIR GUARANTEES ARE A LIE. Sign up to receive our free weekly newsletter. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. I want my refund from them as well. FanProtect Guarantee: The company is accused of failing to resolve complaints from tens of thousands of customers. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. I will never use Stubhub again. Through this action, we hope to provide people some small bit of relief during this uncertain time.. According to the filing, McMillan purchased two tickets to an NHL game in early March. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet.