It is your responsibility to ensure you have the proper visas/documents. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. The name on the credit card can be different than the name of the traveler. If your search has some of these special fares available it will be messaged in the search results. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. Advertised prices may be limited to travel within specified dates. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. Alternatively you can ask us for copies. Please check your applicable loyalty program for the specific terms of your membership. All refunds will be delayed until the situation stabilises. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. Your order constitutes an offer to buy a product. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. All flights are non-transferable and cannot be used by anyone other than the ticket holder. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Most airlines are not offering full refunds at this point, except in very specific circumstances. Airlines have been updating their policies regularly as the situation is still changing. You must notify your consultant of your payment once it has been made. StudentUniverse empowers young adults to experience the world with discount travel. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. Transport and accommodation providers have differing cancellation policies and rules. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. They may change due to air traffic control restrictions, weather conditions or operational requirements. Minimum stay and maximum stay rules apply to return and multi-stop flights. Prices are subject to increase prior to the time you make full payment. Please speak to one of our consultants for further details. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. Additional fees for baggage may apply. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. StudentUniverse is on a mission to make global experiences possible. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Write a Review. You can file an insurance claim through the company and wait to hear from them directly. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Almost always, latest coupons and promo codes can be found there. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. All airline tickets must be issued in the name of the passport/photo identity holder. As a student, I bought a ticket from the student universe website. 198 User Reviews. How do I book seat assignments and meal requests? For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. So yes, they would ask you to upload some documents before . Please read these Booking Conditions carefully. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). DONT BUY REFUND POLICIES. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Because these clinics are run by a qualified, third party professional medical advisor, we are unable to accept any liability for any loss or damage in connection with the services of the clinics (except to the extent caused by fault on our part). you will be asked to show the childs full unabridged birth certificate. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. First, visit the link for Studentuniverse Refund Policy Coupon Code. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. Choose one of them and take advantage of the discount! If you do not wish to sign up, some bookings will allow you to "Continue as Guest". No compensation is payable in respect of minor changes. StudentUniverses obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the travel service providers. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. are beginning to reopen to travelers who have been vaccinated. However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). A refund must never exceed the original payment amount. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. +1 617 321 3281 if you booked online through our website. You also can't split it between multiple flights. We strive to resolve any dispute amicably. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. If you have made a booking with us for an individual service or for a pre-arranged package organised by someone other than us our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf with reasonable skill and care and to arrange the relevant contracts between you and travel service providers on your behalf. It was officially launched in 2000 and remains a privately-held company. ago It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Youll be able to use it on StudentUniverse, for flights operated by that airline. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. On the checkout page you can enter the details of the card you will be using. When you book with us we will look after you until you arrive home safely from your travels. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. When emailing us, make sure you include the invoice numbers of everyone in your party. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. Packages cover a StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. Basic Economy . Change rules and fees can vary tremendously. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Your travel credit is associated with your original booking. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. Your travel credit can be found in My Wallet. Vote. Sometimes airlines provide us with fares they do not want displayed to the general public. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Some bookings and other products and services made available by StudentUniverse are subject to additional terms and conditions disclosed to the buyer during the order process. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. You must not make any booking unless you understand and agree with these Booking Conditions. Have I signed up before? Although we specialize in student and youth discounts, most of our promo codes apply for all ages. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. I have questions about baggage. Please see your booking confirmation email for details of your booking provider and confirmation reference. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. See the chart above for the best number to call. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. You are solely responsible for any such fees. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. We will confirm the correct price with you at the time of payment. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Specified hotels may offer student discounts. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. We will be fully responsible for the proper performance of the package as a whole. How do I book seat assignments and meal requests? Were all working overtime to try and help as much as we can. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. How do I change or cancel my flight ticket?