These bonuses include free guides, powerful online training and more! The interviewer would like to know if anything negative will appear in your reference check to determine if they want to move forward in the hiring process. Find additional company focused interview questions by practicing from one of our industry sets. "I am very comfortable working independently, but I also enjoy collaborating with others in a team environment. After this discusses hours I was available to work and when I could start. Talk to the interviewer about how you find motivation on the job. I love your products, and your company culture seems great, too. If you have a former supervisor who commented on your excellent communication skills in a letter of recommendation or performance review, use their description in your response. ", "I am currently making ?14/hour with two bonus opportunities. Sales contests, for example, are a great way to motivate me.". After describing the environment you dislike working in, end your response on a positive note. If you have never created a display, that is fine. While the interviewer would prefer someone with experience, the question asks if you are a creative person capable of creating attractive displays. Our interview questions and answers do not represent any organization, school, or company on our site. Application. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy and the needs of the company in mind as well. "I have a lot of qualities that transfer well into a retail-based position. It was fast and easy, asked several questions and had a group part before. Do you have a process in place for reporting these types of situations?". I would tell my manager immediately. Possible Answers are Sometimes you must relate to others in their style to be understood. Really welcoming and straightforward, the interviewer was friendly. The answers to the FULL LIST of interview questions featured on this page. The interviewer wants to hear that your references will positively describe you. 3. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". If you come across as the type of person who requires constant recognition for everything you do, the interviewer may feel that you would be a challenge to work with. I think that I would be the best person for this job because I have a great appreciation for what Waitrose is achieving in the retail marketplace. Display to the interviewer that you can do more than the bare minimum. If you do not have experience working in retail, be honest with the interviewer and tell them you have not worked in retail before. Perhaps you helped your manager with their workload, offered to help a customer with their purchases, or covered a shift for a coworker when they had a sudden, unexpected family emergency. Let the interviewer know you are aware of the need for a flexible schedule and that you can work any schedule they need. It is incredibly important to research the company's core values and mission statement before your interview. I have had to cover for coworkers several times in the past, and I don't mind accepting overtime hours. I work best with organizations with a penchant for learning and promoting their employees based on performance. If unsure where the company stood on a return, I would ask my manager for clarification.". Great response; an interviewer will appreciate your willingness to be flexible contingent on school responsibilities. ", "I value honesty, so if I saw a coworker stealing. The interview process was easy and enjoyable. ", "I ensure that my customers' needs are met by actively listening to them and asking the right questions. Glassdoor users rated their interview experience at Waitrose as 81.6% positive with a difficulty rating score of 2.68 out of 5 (where 5 is the highest level of difficulty). All of our products and training resources are protected by our 30-day no questions asked money back guarantee. PLUS BONUSESIn addition to the specific WAITROSE INTERVIEW Questions & Answers, you will also receive the following BONUSES: 150+ Page Interview Skills Guide packed full of interview advice, to tips from interview experts, and all of the most common interview questions with detailed answers. Walk the interviewer through your career history in retail. Was quite a while ago now. It is best to show that you can work with various management styles. If you sound cocky or arrogant, the hiring manager may feel you would be challenging to work with. Be diplomatic and refer to company protocol in these situations. Discuss what made them so challenging and rewarding. For example, you might like that you will be responsible for training all new employees and providing regular performance evaluations. This means that every time you visit this website you will need to enable or disable cookies again. Tasks required are mainly focused on show how you can organize stuff. Prior to attending your Waitrose interview, we strongly advise you learn a little bit about the brand, their history and also why specifically you want to work for them as opposed to the many other supermarket chains within your area. Candidates applying for Shop Assistant had the quickest hiring process (on average 5 days), whereas Hospitality Partner roles had the slowest hiring process (on average 21 days). Purchase the full package below for just 4.99 to download the answer to this and all of the interview questions featured on this page! One time a situation did not go the way you expected, How would you deal with a customer complaint, Asked how I would deal with workplace situations, Tell us about a time you adapted your style to suit someone else. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area. You will be better prepared to answer the question if what they wrote is fresh in your mind. Strong customer service abilities and a customer-focused approach to work; Be able to resolve customer complaints and deal with queries in line with company policy; Follow your training and operational procedures to meet the requirements of your role; Demonstrate effective team-working skills and complete tasks thoroughly and efficiently; In certain Waitrose roles, you will be required to work unsociable hours and also at weekends; Wear the Waitrose uniform with pride and act as a positive role model for the organisation; Meet the expectations of customers with a view to encouraging them to return to the store time and time again. Then you can be better prepared to formulate your response. ", "I have a transformational leadership style. Full Suggested Answer & Detailed Response, Question 10, Full Suggested Answer & Detailed Response. After this discusses hours I was available to work and when I could start. I also appreciate your contribution to the communities in the UK and abroad. From what I have learned about Waitrose, it sounds like that is the type of environment I can expect working for your company.". Waitrose offers a collaborative environment where ideas are shared, and all employees are encouraged to help the company succeed. However, small perks are always nice to have!". I applied online. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. Interviews at Waitrose Experience Positive 77% Negative 15% Neutral 8% Getting an Interview Applied online 100% Difficulty 2.2 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (380) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61) See more interviews for top jobs I am excited to work for Waitrose because of the flexibility you offer students and the growth potential. I handle surprises using common sense and keeping courtesy to others top of mind.". First is the psychometric tests followed by a group interview and then a solo interview. ", "Yes, I have extensively researched your company and closely identify with your five core values. Suggested answers verified by our panel of interview experts. Asking the right questions and very brief. Interview Questions. Q6. I would rate myself a 9 out of 10 as there is always room for improvement in any skill. However, be sure to back up your reason for liking or not liking performance incentives. Tasks required are mainly focused on show how you can organize stuff. Discuss with the interviewer how you ensure that your customers receive the best service from you. ", "The three qualities that make me a strong fit for this position are my leadership, communication, and problem-solving skills. We worked together for a couple of overtime hours that day and were able to catch her up on everything. I have solid references who will attest to that as well. I feel that my retail marketing education, as well as the fact that I am bilingual, makes me the best candidate for this role.". Perhaps you like to receive gifts, financial perks, public recognition, kind words, or title promotions. Stupidly hard questions for the role - it was like I was interviewing to be CEO. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We do this by creating interview questions that we think you might be asked. I then ask if there is anything else I can help them with. Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. "I have researched your core values online and feel your values align with mine to a tee. Having studied the job description for this role, I feel I have the required skills, qualities and attributes to not only perform the job to a high standard, but to also maintain the standards you expect of your employees and partners. Was quite a while ago now, Was one on one and answered about the job I was the given scenarios on the shop and had to put jobs in priority order. We all know interviews are stressful and competition is intense. Dates shown above are approximate. During my research in preparation for this interview, I studied your website, and I have been especially concentrating on your customer service guidelines. Full Suggested Answer & Detailed Response, Question 4, Thirdly, our interview guides and training just work. Glassdoor users rated their interview experience at Waitrose as 40.0% positive with a difficulty rating score of 2.60 out of 5 (where 5 is the highest level of difficulty). Be sure you have an example for each and every one of these scenarios prior to your Waitrose interview. No pressure at all. Explain to the interviewer what your ideal employer looks like so they can determine if you will be a good fit for the company culture. Talk to the interviewer about any times you have been required to wear a uniform and your thoughts on this. Be thoughtful and draw upon the research you have done on the company. The more you can find out about Waitrose, the better. "I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness. This online course will instantly be free for you to access for 30-days. There is no reason why you should not hire me.". The interview process was easy and enjoyable. Had to do a task, too. "Last week, my manager had not completed the schedule for the following week. Focus on describing that you work well independently and work well with teams. I learned a great deal during that time. 304 questions and/or answers were updated by Krista Wenz on September 13th, 2022. Full Suggested Answer & Detailed Response, Question 11, I do not prefer close supervision as I am confident in my skills once I learn something new. When responding, back up why you would like your requested salary based on your skills and experience. Felt like a formality rather than a real test of an interview. The process took 2 weeks. ", "Just yesterday, I had a customer make a purchase and noticed that she was struggling with her bags. Reliable transportation can be a personal vehicle, Uber, public transportation, carpool, motorcycle or bicycle, or walking. Tell the interviewer about your ideal employer. Waitrose job descriptions generally have a salary range noted on the job announcement. Your questions and answers helped me tremendously to land my first Tech job. There is a fine balance between being accommodating and being a pushover. In addition to handling change, the interviewer wants to see if you can recognize when change is required and be confident enough to present that to your organization. I would guess that the reason an explanation has to be given is that it provides you with useful information relating to a specific product. Describe what you found during your research that excited you to work for Waitrose. If you are interviewing for a leadership position, they want to hear how you handle the issue with the employee. Proper planning will get you far, but sometimes life happens, and you'll need a plan B. I created a presentation and gave it to my manager, who took it to upper management. Candidates interviewing for Supermarket Assistant and Hospitality Partner rated their interviews as the hardest, whereas interviews for Delivery Driver and Shop Assistant roles were rated as the easiest. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. TIP #4 In respect of TIP#3 above, when answering these types of behavioural interview questions, we recommend you make good use of the STAR interview technique. No minimum term. Thank you so much..i have an interview laterit helped a lot to boost my confidence. If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. I applied online. I want to learn the fundamentals of sales and become comfortable with both sides of the business. It will not look good for you if you say nothing will show up during your reference check and something does. Many people like recognition in some way for their accomplishments in the workplace, while others do not require public recognition. Retail environments are competitive, and a business can go down with one honest mistake and poor review. Focus on reviewing Waitrose's return policy before your interview. Learn more here. "I have a rule always to treat my customers how I would want treatment in a store or establishment. Was asked a variety of questions on how I would or had dealt with past situations with customers and colleagues. I feel confident that, if you hire me in this role, you will be very happy with my performance, contribution to the wider team and my ability to uphold the strong values Waitrose adheres to., First and foremost, I would follow my training and the Waitrose principles in regard to customer service and care. The changes were implemented, and the company saved $15,000 in the first month. Get started with your Free Employer Profile, Night Shift Stock Replenishment Interview, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Before he took a massive jump as a complete player, the former Alabama signal-caller sat down with the Philadelphia Eagles in an unreleased Combine video. What specifically has attracted you to Waitrose and why do you think you would be a good fit for this role? The interviewer wants to know that you can speak clearly with others while properly documenting reports and other forms of written communication. If you were fired, they want to know if you will admit why you were fired, if you take responsibility, and what you learned from the experience. Which all went well. Can you give an example of where you showed leadership? I found it challenging because it was a different industry than I was accustomed to. The hours were just not right for me in the end which is a shame. I am also at a stage in my life where I have the stability of a good home life and partner, and as such, I am now able to dedicate more time to working flexible, and unsociable hours if and when required. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to work every day. So many notes already, would have went into this interview the wrong way. If I were an associate, I would report the incident according to company protocol. When I started working at a restaurant at sixteen, we were taught the adage 'if you're on time, you're late,' so I've worked to implement that into my life. It's okay to discuss your hobbies and interests but keep it brief. I am excited to bring these qualities to this position with Waitrose.". Talk to the interviewer about a time when you were able to suggest a change in the workplace. I hope once I complete my education that, I can be given full-time hours for the summer. And second, are there any required qualifications you do not see on my resume?". The actual interview took around 45min, again give examples of good customer service, time when you went out of your way to help, how you cope under pressure etc. Q7. ", Written by Krista Wenz on September 13th, 2022. ", "I rate myself an 8 out of 10. Interviews at Waitrose Experience Positive 64% Negative 9% Neutral 27% Getting an Interview Applied online 100% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (378) Sales Assistant (86) Customer Assistant (79) Customer Service Assistant (61) See more interviews for top jobs You want to earn a decent salary but do not want to respond in a way that will talk you out of a job. It costs quite a bit of time and money to conduct reference checks, so they want to know ahead of time if there will be a reason for you to be disqualified as a viable candidate. So I recently applied for a part time job at waitrose! They manager was kind and understanding. If you have unique ideas for creative displays, let the interviewer know your thoughts. ", "My most recent employer would say that I am a person of integrity. Still not convinced? Focus on giving the exact number of days you missed work and why. Last year my earnings were ?52,000, and I would like to stay in the same range or slightly higher based on my years of experience in this industry. Talk to the interviewer about your interest in gaining a leadership role down the road. TIP #3 During your Waitrose interview, there is a strong possibility you will get asked situational or competency-based questions that require you to give an example of when you worked as part of a team, provided great customer service, dealt with a customer issue and also worked hard to solve a problem. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The hiring manager wants you to rate your skills from 1-10. Q11. All rights reserved.PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UETerms & Conditions | Privacy Policy. ", "I hope to gain stronger skills in communication and customer service. Try and focus on related work experience. FREE 30 days access to our BESTSELLING online Interview Training Course! "I would be very excited about obtaining a role in leadership within Waitrose in the future. Examples of good questions are asking the interviewer how you performed in the interview or if you need to clarify anything, asking what the interviewer likes most about working for Waitrose, or if they have any hesitancy about hiring you. Well structured and flexible: few questions about how to deal with difficult situations and how to deal with team work. The purpose of this page is to help you prepare for your job interview. I was taught to treat others as I want to be treated, which is what I do daily.". The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair. 2023 PassMyInterview.com. "I did very well in math during High School and am comfortable with the math skills required for accepting cash, balancing a cash float, and performing inventory-related tasks. Think about the constructive things your references have said about you in the past. You want to avoid saying you have nothing to learn from Waitrose. The group task will be a situational one with a scenario to answer, and the solo interview is with a set number of questions, went in for a group interview where we had to do a task involving discussing what order we would do certain tasks and then a quick 1-1 interview where they only asked a few questions, I applied online. I interviewed at Waitrose, Online assessment Group assessment looking at priority of tasks of a typical day and customer service tasks 1 to 1 interview asking uniform sizes and working availability, questions about hobbies and previous experience. Employees in uniform are identifiable to customers, look professional, promote the company's brand, and show unity among the staff. "I have reliable transportation. Be sure to avoid sounding self-righteous in your answer. Your job duties will include speaking with customers, coworkers, and managers. Yes! ", "I am very comfortable working independently. I have an interview today ill update you on how i do :). Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales. These skills make me a strong fit for this role as this position requires a high level of organization, interpersonal skills to effectively interact with customers and coworkers, and integrity to always do the right thing. ", "As a sales professional, I am driven by a challenge with a financial perk. I am available to work whatever schedule I am given and am happy to work overtime as well. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Waitrose was updated by Krista Wenz on September 13th, 2022. Get all 12 interview questions and suggested answers for your Waitrose Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). I have three copies of performance reviews and letters of recommendation for your file if you would like them. Finally, we have eliminated all risk for you. Name a time youve faced a problem and how did you overcome it? To be considered for the position, you want to assure the interviewer that you are flexible and willing to help the company when needed. Leadership at the retail level can open up many career options, such as store management, district-level leadership, and even corporate opportunities. We have eliminated all risk for you. I have worn uniforms in three past jobs and like that they help customers identify who works for the company and display a high level of professionalism.". At all times when dealing with a customer complaint I would remain calm, listen to their complaint, apologise if necessary and put a plan in place to resolve the issues quickly and efficiently. PassYOURinterview at the first attempt! Perhaps you want to learn how to work in a leadership position or learn how to work in sales. Waitrose Group Assessment Guidance and Practice The selection process for the John Lewis Partnership (JLP) can see candidates participating in number of different types of interview. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Very laid-back, almost forgot I was in an interview. You had a group task to do, and then an individual interview with a manager. While I have never created displays, I worked for three years with a florist and learned how to create beautiful bouquets. Waitrose Interview Questions and Answers 1. Talk to the interviewer about a time you have handled a supervisor who does not interact with you in a way you like. Be sure not to mention names and end on a positive note. Glassdoor users rated their interview experience at. What would you consider when dealing with them and why? My dad got rear-ended one time when driving me to school. You can ask the interviewer to describe their management style if you wish. Some staff complained that they didn't have their work schedule yet. First is the psychometric tests followed by a group interview and then a solo interview. You cannot force others to communicate with you in a way you would always prefer. If you are unsure of the management style at Waitrose, try to leave your answer as open as possible. 9 answers. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. The complaint steps literally saved me for my interview earlier, thank you!!:). This video. Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. The customer will be required to give an explanation as to the reason they would like a refund and replacement, and if appropriate, one will be given. There were scenario based questions but with lots of others stemming off them. Focus on describing the attributes that make you a great employee and how they will benefit Waitrose if hired. Salary questions can be a bit tricky. Whatever the reasonor no reason at allyou can have a full refund if this training isnt right for you. I have worked in a leadership capacity for the past five years and love sharing my knowledge and experience with others. I communicate effectively with diverse groups and know how to bring out the best in people. The interview lasted for around 20 minutes and I was asked around five questions, asking about times I'd worked within a team and about what determines good customer service. Was given a task of creating meals for different people for differing occasions such as dinner parties. This is your opinion, and you can answer how you would like. Interviews at Waitrose Experience Positive 78% Negative 7% Neutral 15% Getting an Interview Applied online 95% In Person 2% Recruitment Agency 1% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Waitrose Supermarket Assistant (381) Sales Assistant (86) Customer Assistant (80) Customer Service Assistant (61)