how do i contact stubhub for refund? how do i contact stubhub for refund?

Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. How do I contact StubHub support? - KnowledgeBurrow.com AND TOLD ME THAT "Recine. Are You Having Trouble Getting in Touch With StubHub? StubHub is offering the retroactive refunds now because the live events industry is opening back up. They may sell them for more or less than face value. Danielle is the author of this solution article. Illinois Let us teach you the major money lessons you NEED to know. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Pennsylvania Remember, your order is covered by our FanProtect Guarantee." Reached out to customer service twice still can't list tickets. Ohio Attorney. Lots 81-82 Street C Combined with viagogo, we now span 90+ countries around the world. It is free to list tickets for sale, and to search for tickets to buy on StubHub. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Horrible customer service. What Qualifying Event Would Trigger 18 Months COBRA Continuation? The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. 2023 www.cincinnati.com. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . "The return of live events, the input of customers, partners, and regulators, and the . Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. How to Contact StubHub for fraudulent tickets. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. Learn more about how we make money. StubHub issuing refunds for events canceled due to COVID - The Enquirer for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. This happens when tickets are reprinted, but they are usually still valid. Refund for Foo Fighters tickets? - StubHub Community Find contact information here. Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Marrali just wants her money back, and she's not the only one. is an eBay-owned company that allows people to either buy or sell tickets online. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. How do we request the refund? How can I email stubhub to refund tickets for a cencelled event. 0. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. I had to ask for a manager. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. All Rights Reserved. Check out the table below to see the best alternatives to StubHub. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub is also required to process any refund requests it receives going forward for the events at issue. To reach customer support call 1-866-788-2482 Find contact information here. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. New Yorkers, however, are in luck. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. An email might never be responded to, and the same goes for phone calls. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. Find help with your questions from other fans through our own peer-to-peer community! All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. These are often free tickets the seller can relist. All you need to do is follow these short steps below: Voil! For obvious reasons, this isnt usually a satisfying compensation. but I havent been able to get in contact with anyone from StubHub. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Enter your gift card number in the Add a Fancode & gift code section. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. What Happens If I DonT Pay National Insurance Contributions? StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. Sign in, or if youre new to StubHub, sign up for free. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Does StubHub have live chat? If that doesnt happen, we will locate comparable replacement tickets or send you a refund. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. 03-31-2022 08:37 AM. Those will be paid out by the end of May. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Concert canceled? Ticketholders have issues getting refunds - KSDK Perhaps Its Time to Switch to Something Other Than StubHub. Click or tap See actions and select Make changes. Whats The Difference Between Class 2 And Class 3 NI Contributions? If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). So the funds are available but you only adhere to the state-by-state laws? It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Open a new browser and try logging in again. From everything weve seen, the StubHub customer support is quite thin, to say the least. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). North Carolina United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina You will enter your community username and new password and done! The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. StubHub also has live chat operating 24/7. The seller would net $85.. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Customer Service training is needed. Click here to update this department. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. StubHub changes its refund policy during COVID-19 pandemic - WKBW The April 25th show was canceled due to COVID-19. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Since its inception 22 years ago, StubHub has grown to 800 employees. 7 calle 1, Suite 204 Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. Listings for companies similar to StubHub: Customer service is awful. This means sellers set the ticket prices. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. International orders are handled a bit differently than those within the US, @Lighty7. Very dissatisfied customer. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. After the switch, you will enter the email address you use to access the community in order to reset your password. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Your refund will be processed to the payment method used at the original time of purchase. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. Go ahead and file a chargeback on your credit card. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. Otherwise you will receive a voucher for 120% of your purchase price. Offers may be subject to change without notice. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e With only these four steps, your refund request is faxed. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. You can reach the corporate office at 415-222-8400. I was a no show due to a soft water flooding of o Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Review the StubHub return and refund policy at ReturnsAndRefunds.com. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHub offersthe retroactive refunds because the live events industry is opening back up. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Click that link and you're good to go. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. They say $0.00. Reply anytime to let us know how we can improve. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. There Application crashes. on 2/28 at 12:51PM Customers can keep their credits if they like. On March 7th, StubHub emailed Marrali a copt of its refund policy. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Get useful tips, expert advice and cute animals in your inbox every week. From everything weve seen, the StubHub customer support is quite thin, to say the least. How do I complain to StubHub? StubHub to refund canceled events after pandemic complaints - KXTV (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. . StubHub refunds: How to get cash instead of credit for events - KHOU For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. this link is to an external site that may or may not meet accessibility guidelines. 1.866.788.2482. Depending on where you live and how you got the tickets, you may be due a cash refund. Fatsuma Stagehand The credits are valid through the end of 2022. They have a VOID watermark. Sellers . There's a class action lawsuit against StubHub from other customers who want a refund too. Your online site is a disaster, It does not work to apply a credit. It's a code that starts with SH followed by some numbers. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Guaynabo, PR 00968. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Email: This information has not been added. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Contact us United States and Canada. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. And the exact same seats they re listed and sold for a different amount sold and the payout. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? StubHub Ticket Refunds for Events Canceled Due to COVID-19 - Money Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. JEVAR IS WHO HANDLED MY CALL. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Have an idea for StubHub? Had a concert canceled because of COVID-19? In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. I received an access code that didn't work and Customer Service asked me to give the seller a little time. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. DoNotPay doesnt care about that. Find contact information here. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. Your California Privacy Rights / Privacy Policy. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. I was refused to talk with a supervisor , I had 4 tickets listed. I would like cash refund too. On March 7th, StubHub emailed Marrali a copt of its refund policy. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Click your state to see if you qualify! https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. If you feel like StubHub cheated you, you could take action against them. Reach out to customer service representatives via social media, Call the event organizer and state your case. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. How to Request a Stubhub Refund [98% Success] - DoNotPay Support : StubHub Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Congratulations on your sale. Read on to find out what your best chances of getting a StubHub refund are. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Let us teach you the major money lessons you NEED to know. Supervisor " would NOT SPEAK WITH ME. StubHub customer service phone numbers and support All rights reserved. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. "If you have tickets to a show that is postponed, you will be able to select your refund . 1.866.788.2482. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. Please note that, for canceled events, no . The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. What a horrible service! Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Lets dive into it right away. Viagogo, a tickets marketplace, bought StubHub in February 2020. The company prides itself on being a Fan-to-Fan service. They're upset StubHub is refusing to . The clause is designed to protect both buyers and sellers. StubHub was founded in 2000 and its current CEO is Eric H. Baker. I think I'm golden and I made my sale. Help us improve this article with your feedback. 1:00. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow 6:00 AM - 7:00 PM PT weekends. StubHub - Buy & Sell Concert, Sport & Theatre Tickets Great help!!! But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. All Rights Reserved. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www .