In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". I guess its for if were rights person for this position. Online application and then I was invited to submit an online interview which consisted of about 6 questions. The first part is an online interview. Step 6; Invited to do a medial. To best answer these questions you need to set the scene, describe the action you took and explain what the outcome was. As a bartender, multitasking was handling a room full of people, remembering their orders, and keeping the bar stocked in short order. I had a chat interview for my first processing. why do you want to be a customer services? I would work hard to understand the program as I am naturally someone that likes to know hows do things". Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. Looking for some holiday inspiration? It was 5 questions about customer services. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. 401K; Hourly pay plus commission/bonus It consists of five questions. The process took 4 weeks. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. I interviewed at Qantas in Feb 2023. Cashier duties require a strict attention to detail when accepting cash transactions and counting change back to customers. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Anonymous Interview Candidate in Sydney, NS, The process took 2 weeks. Answer dates might appear two to three weeks before they were published. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. The process took 3 weeks. Information on migration to Australia can be obtained from the Department of Immigration and Multicultural AffairsOpens external site in a new window. Customer Service Agents. In my work there, providing a clean atmosphere and well-stocked products was extremely important. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. Be specific with your answers they want examples Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 If a coworker was being unsafe, would you talk to them about it? From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. I interviewed at Qantas (Melbourne). Will you cover the medical costs. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. Rotating roster +1. We're continually finding new ways to deliver a memorable customer experience. Great! Prior to your interview with Qantas Airways, be sure to really think about what you truly believe is your greatest accomplishment during your career and make sure that it highlights some key qualities for this role as a Customer Service Agent. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Qantas Airways Limited 4.0. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. The next steps were background and security checks and finally a thorough medical which is at your own expense. The process took 3 weeks. I applied online. Find departure and arrival information and view ouron time performance. Request wheelchair assistance. Then you need to click on the apply button. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. The process took 2 months. Great job! What ideas have you brought to a previous role that have benefitted other staff? Ground Crew/Ramp Agent - Sydney Airport. Pass will be sent electronically . It was a simple and comfortable process , mostly talking about prior experience, challenges, technologies used, achievements, etc. If I get a good vibe from them, I would continue to make conversation with them while also explaining anything I can about their upcoming departure. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. the rest of them i need to explain it. Bookcar hire,car specials,commercial vehiclesandairport transfers. In my current job, I work the phone lines for incoming service calls. Were you the best cleaner on the team? Apply for Customer Service Agent Perth at Qantas Airways Limited today! Be the first to find this interview helpful, 1. Around 20 of us were arranged to seat in a area, professionally dressed. Sort by: relevance - date. Our call center temp agency focuses on results . Applicants must have obtained unlimited working rights. I applied online. As you prepare for your interview, think of a job that demonstrates the multitude of tasks you had to handle and allows you the opportunity to explain the methods and tools you used to make sure each task got done in a prioritized fashion. "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. I am aware of other accessory and grooming policies that your airline has. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. Very quickly after starting this job, the importance of following all of these regulations was instilled in me by my manager. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. The best part of the job is the amazing staff who make the airline what it is. . Company/Organisation: Qantas: Job Post: 3 . Awesome! If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! Great employer. great experience, I applied online. Benifits outstanding. I applied online. Several examples include: This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. What is the interview process like at Qantas. Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. Interviews for Top Jobs at Qantas. First, you need to click here. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. When you apply for a job, you'll provide us with confidential information about yourself. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Based on the urgency and importance of the tasks? Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Competitive salary and shift penalties. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. ", "I once had a problem with a co-worker, when things didnt improve I then approached the co-worker to discuss how she was making me feel, this still did not improve and in fact, became worse. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Makes sense! While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Find out more about inflight dining, entertainment, seat maps and more. If so, discuss how you successfully handled this. Did you strive to go above what was required of you? As you answer, try to focus on the things you did over the phone to provide the best service possible to prove your worth in this role with Qantas Airways. Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. Is was good kit much to expect and they want you to answer must research. Interviews will take place with a representative from Human Resources, the hiring manager or a combination of both. Sporting our iconic uniforms, our cabin crew ensure the safety of our customers while making them feel at home, even when theyre thousands of feet in the air. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . I received a scenario which you had to remember key information from. Quickly jumped on the Internet and checked and the flights were gone. Good job! Customer Service Agent (Former Employee) - San Francisco, CA - January 14, 2021. . Group assessment;
As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. PGDM; Specialisations. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. A strong communicator? After that they invited me to attend the Assessment day. I applied online. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. Responsibilities. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. If you do not complete and pass the relevant background checks, your job offer will be withdrawn. The process took 7 weeks. Very prompt. Melbourne Airport. Customer Service Agent Interview. I got chat interview with Qantas. And how exactly do you prioritize? View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. If you would like to tell us about an experience with Qantas, you can provide your feedback via our Customer Care Form. Upgrade your web browser for an enhanced experience. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. Work with the agent to develop and maintain a digital marketing system to promote the office. The interviewer will be pleased that you want to keep the customer happy but will also only offer what is acceptable according to company policy. Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. what was the resolution?. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. It is just talking into the computer or phone (depending on what you use). The process took 1 week. I interviewed at Qantas in Feb 2023. Travel and partner special offers available exclusively for our members. great experience, I applied online. The process took 4 weeks. Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) The process took 9 months. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. I interviewed at Qantas in Feb 2023. Sydney NSW. One . Buy flight and unique experience vouchers. What are you most excited about when it comes to the role? 1. I know it is important to try and relate to them in a very personable way to help make their day better. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. Wow! If hired for this role, I would make mastering the systems I would be working in a top priority upon starting. Good job! While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Free interview details posted anonymously by Qantas interview candidates. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. Designed for small to medium businesses. ", "Being a business owner was always about multi-tasking, I would have to answer phones, check emails, do accounting and admin work, etc. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. Sydney Domestic Terminal. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. why did you leave your previous job and why do you want to work with Qantas
You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. I applied online. For some others I know the process was shorter and others much longer. As you talk about maintaining your composure and talking to them in a friendly yet professional tone, make sure you talk about the need to refer to Qantas Airways policies regarding this situation. Darwin High School. Download our free online tools for individuals with dexterity limitation. Excellent! Browse our airport guides and lounge network information. Terms and conditions apply. ", "I would apologize and explain the flight is in fact sold out, I would then do my best to try and find an alternative flight and or route that would suit the customer while listening to their needs and being empathetic.". You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. And don't forget to directly answer the question. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. I interviewed at Qantas (Melbourne) in June 2017. An online application process followed by a request to submit a video interview with customer service related questions. If you've already created your profile, you can sign in and access your application and personal information to . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Travel and partner special offers available exclusively for our members. How would you handle a combination of scenarios with competing priorities? Stage 3 was a group activity. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. You have provided a good definition of what being professional means to you. As you answer, speak with enthusiasm and detail to really sell your interviewer on your answer. With lots of ways to use your points, youll be sure to find something you like. Step 2; Invited to do an automated questionnaire. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. With this question, it is important to know that your interviewer is likely looking to gain insight into what you consider important in your work and how you get things done while on the job. Meeting as a Group. I applied online. Book and manage your trip with features such as check-in, seat selection and boarding pass access. This is a strong answer. Use your points for flights, upgrades, hotels, or car hire. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. Aww crap I was in a panic. Nice job! ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. 1. This is your opportunity to really sell yourself! Don't be bashful. Good job! Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you.
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